Frequently Asked Questions
Everything you need to know about bringing gourmet quality to your home kitchen.
What is the standard shipping timeframe for Royal Gourmet orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do your products come with a manufacturer's warranty?
Yes, all Royal Gourmet appliances and cookware come with a standard one-year limited warranty covering defects in materials and workmanship under normal household use.
What is your return policy for home equipment?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization and receive a shipping label.
How can I track my delivery?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
Are your outdoor grills and smokers weather-resistant?
Our products are built with high-grade steel and heat-resistant finishes; however, we strongly recommend using a Royal Gourmet custom-fit cover to protect your investment from the elements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options like Affirm for larger purchases.